Frequently Asked Questions
Everything you need to know about your next professional audio investment.
How do you ensure the safety of fragile electronics during shipping?
Every instrument and electronic component is double-boxed and secured with anti-static industrial foam to prevent movement and shock during transit.
Do your products come with a manufacturer's warranty?
Yes, all new electronics at Topshelf Instruments include a full 2-year manufacturer's warranty, while our certified pre-owned gear includes a 90-day Topshelf guarantee.
What is your return policy for high-end audio gear?
We offer a 30-day return window for most items. Please note that software-bundled hardware must be unregistered to qualify for a full refund.
Do you offer international shipping for large studio equipment?
We ship to over 50 countries worldwide. Large-format consoles and heavy studio monitors are shipped via specialized freight to ensure they arrive in perfect calibration.
Can I trade in my old gear for a discount on a new purchase?
Absolutely. Our 'Trade-Up' program allows you to submit photos and serial numbers of your current gear for a valuation credit toward any new purchase.
Are all your electronic components tested before being listed?
Every piece of equipment undergoes a rigorous 25-point diagnostic check by our in-house technicians to ensure peak performance and signal integrity.